AI Voice

Reach strategy of multi-scenario intelligent outbound call

Training and polishing from the world's excellent algorithm team to meet different interaction scenarios, identify the personalized service of customers' intentions, improve efficiency and transformation

Segments

User portrait Data layering

Application scenario

Notice Marketing Return visit

Scenario splitting

Express delivery Promotion notice Points reminder Business processes Birthday care Bill collection Service notice New product promotion Coupon delivery Member marketing User consultation Customer satisfaction survey

Live voice A/Btest Semantic understanding Flexible interaction

Support inserting business Q&A at any time
Support the manual transfer from the access intent node
Support triggering hang up SMS
Support intention marking and select accurate customers

Discourse knowledge base

Identification of customer intention

AI voice

Set outbound call time according to users' habits

Automatic group call in batch

Arouse customers,Promote transformation

Human voice interaction

With thousands of hours of dialogue, excellent basic ability of speech recognition (ASR) can accurately understand the user's intention, and through excellent speech synthesis technology (TTS), there is no difference from real person pronunciation.

Semantic/intonation control

The loss rate of each node in the outbound call process can be controlled by adjusting the details such as voice color, voice speed and intonation.

Follow up and confirm according to the user's intention

Extract the user's key information, set the intention node, Further confirmation when the user's intention is ambiguou

Handling of abnormal emotions

Interruption, silence, redial, rhetorical questions and other abnormal situations during communication with customers should be handled calmly to improve the completion rate of the whole process and ensure the smoothness of the call.

Real time translation

The outbound call recording will be automatically saved in the background recording system, and it supports translation into multiple languages. It also supports the transfer of call records to text, so that you can view historical recordings at any time to find and optimize deficiencies.

Real time statistics, data closed-loop

During outbound calls, monitor and analyze the status of outbound calls in real time, generate visual data reports, and constantly improve customer profiles based on data analysis to form a data loop.

In-depth study of vertical industries

E-commerce industry
New product promotion
Marketing activities
Follow-up of order link key node
Order conversion
Customer care
User recall

Logistics industry
Dispatch reminder
Pickup notice
Customer satisfaction survey

Game industry
New game promotion
Version update notification
Gift bag delivery
Promotion of long-time players
Complaint handling feedback

Messaging APP
APP promotion
Member event marketing
Service opening in app
Reminder of changes in membership equity points
User experience research

Financial industry
Promotion of financial products
User credit review
Notice of house loan
Reminder of paying for overdue loans and credit cards

Retail industry
Telemarketing
Customer research
Event notification

Education industry
Course promotion
Class notification
Course evaluation return visit

Insurance industry
Insurance product recommendation
Verify insurance information
Service satisfaction survey

Platform Advantages

Global compliance

Deeply engaged in international communication business for 16 years, cooperating with hundreds of operators around the world, promoting localization of brands, and helping enterprises with the Belt and Road Initiative.
Stable platform and simple access

Code package, simple integration, easy to use, BUKA supports the techniques such as large-capacity, high-concurrency, distributed clusters, highly elastic and scalable network structure, supports various channel resources, and enables smart solutions with high volumes up to 100 million sending.
Security and privacy

The platform supports HTTPS/SSL docking encrypted transmission and adopts automatic disaster tolerance mechanism, redundant backup and data desensitization and preservation to protect customers' data security.
Efficient service

Team with professional service , 1v1 VIP service, instant response, help enterprises to serve customers efficiently

Easy and Quick Integration

Account Registration

After registration, the key and key for access to authentication are generated
Protocal setting

Support SMPP protocol, allow API HTTP interface
Docking & Debugging

The production environment for docking and joint debugging is simulatd to help prevent massive unknown problems
Production Operation

Sending tasks is submited and status report is informed in real time